Profile, sign-in, and follow issues
We can help with profile editing, account access, journal visibility, and following-related confusion.
Support
Dovy Help Deck
Use this page when you need help with sign-in, traveler profiles, following lists, story posting, translation flows, credit purchases, or community safety concerns. Support requests can be sent directly to the address below.
Translation and companion support
Send questions about text translation, voice sessions, trip companion prompts, or result quality concerns.
Credits and restore questions
We can review consumable credit top-ups, storefront issues, and general purchase troubleshooting details.
Why does Dovy request camera or photo library access?
Dovy uses camera and photo access for story publishing, media selection, and profile image updates. If you deny those permissions, related posting and profile features may be limited.
Why does Dovy request microphone access?
Microphone access is used for voice translation and audio-connected capture features. You can turn the permission off in iOS settings, but voice-based features may stop working.
What should I do if a credit purchase does not appear?
Wait a moment, reopen the wallet flow, and include the product pack, purchase date, and any App Store receipt detail when emailing support@dovy.com so the purchase state can be reviewed.
What if a translation or travel suggestion looks wrong?
Translations, transcripts, and travel guidance can be imperfect. Share the source phrase, expected output, and the screen you used so support can understand the failure pattern.
How do I report a user or a piece of content?
Use in-app reporting or blocking tools when available, then email support if the issue is urgent or if you need follow-up on a safety concern.
What details help support solve a bug faster?
Include your device model, iOS version, a short step list, screenshots when possible, and whether the issue happened during posting, following, translation, or purchase activity.